Privacy Policy

Last updated: June 18, 2026

1. Introduction

AirtimeToCash ("we," "our," or "us") is a product of AirtimeBridge Limited (RC 8119676), a registered Nigerian company. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our airtime to cash conversion platform, available via our website and our mobile application on Google Play Store.

We are committed to protecting your personal data and respecting your privacy in compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable laws.

2. Information We Collect

2.1 Personal Information You Provide

  • Account Registration: Phone number, full name, email address, and bank account details for cash withdrawals.
  • Transaction Data: Airtime amounts converted, network provider, transaction timestamps, and payout amounts.
  • Communication: Messages sent to our customer support via WhatsApp, email, or in-app chat.

2.2 Information Collected Automatically

  • Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
  • Usage Data: App features used, pages visited, time spent on the platform, and interaction patterns.
  • Log Data: IP address, access times, and app crash reports.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: Process airtime-to-cash conversions, facilitate bank transfers, and maintain your account.
  • Security & Fraud Prevention: Verify your identity, detect and prevent fraudulent transactions, and protect against unauthorized access.
  • Customer Support: Respond to your inquiries, resolve disputes, and provide technical assistance.
  • Platform Improvement: Analyze usage patterns to improve our services, fix bugs, and develop new features.
  • Legal Compliance: Comply with applicable laws, regulations, and lawful requests from authorities.
  • Communications: Send transaction confirmations, service updates, and promotional offers (with opt-out option).

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

  • Payment Partners: With our payment processing partners to facilitate bank transfers.
  • Service Providers: With trusted third-party vendors who assist us in operating our platform (hosting, analytics, customer support tools).
  • Legal Obligations: When required by law, court order, or governmental regulation.
  • Business Transfers: In connection with a merger, acquisition, or sale of company assets.

5. Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption: All data transmission is encrypted using SSL/TLS protocols.
  • Access Controls: Strict internal access controls — only authorized personnel can access personal data.
  • Secure Storage: Data is stored on secure servers with regular security audits.
  • Monitoring: Continuous monitoring for suspicious activity and potential breaches.

However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Transaction records are retained for a minimum period required by Nigerian financial regulations. You may request deletion of your account and associated data by contacting our support team.

7. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

  • Access your personal data we hold.
  • Request correction of inaccurate information.
  • Request deletion of your data (subject to legal retention requirements).
  • Object to or restrict processing of your data.
  • Data portability — receive your data in a structured format.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us via the channels listed in Section 10.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of our platform.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. It is your responsibility to review this policy periodically for any changes. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: